Chatbots Can’t Care Like We Do: Helpline Workers Speak Out on World Eating Disorders Action Day
02 Jun 2023 Latest
Today, World Eating Disorders Action Day, we hear from Abbie and fellow workers of Helpline Associates United about their efforts to provide quality care to their community – in the face of union-busting by a faulty, dangerous chatbot currently all over the news. Their struggle at National Eating Disorders Association, a traumatized, flawed organization, is a clear case of the need for trauma-informed organizing and a helpline built from the ground-up.